Refund Policy
At Microtech Systems, we prioritize customer satisfaction and aim to provide high-quality products and services. We understand that circumstances may arise where a refund is requested. Please review our refund policy outlined below:
Product Refunds:
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Defective Products: If you receive a defective product from Microtech Systems, please contact us within [number] days of receiving the product. We will assess the issue and, if verified, provide a full refund or replacement.
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Change of Mind: For products returned due to a change of mind, we offer a refund if the product is returned unused, in its original packaging, and in a resalable condition within [number] days of purchase. Please note that return shipping costs will be the responsibility of the customer.
Service Refunds:
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Cancellation before Service: If you choose to cancel a service before it has been initiated, you may be eligible for a refund. The refund amount will be determined based on the work completed up to the cancellation date.
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Unsatisfactory Service: In the event that you are unsatisfied with our service, please contact us immediately to address your concerns. We will work towards finding a satisfactory resolution. If a refund is deemed appropriate, it will be provided based on the extent of service completion.
Refund Process:
- To request a refund, please contact our customer service team at support@microtechchennai.com with details of your purchase or service.
- Refunds will be processed within [number] business days after the approval of the refund request.
- Refunds will be issued using the original payment method used during the purchase or service order.
Exclusions:
- Certain products or services may be exempt from refunds due to their nature or customization. These exclusions will be clearly communicated at the time of purchase or service agreement.
This refund policy is subject to change without prior notice. Please check this page periodically for any updates.